Terms of service

Last updated: 19.03.2026

These Terms and Conditions govern your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. About this website

This website is operated by [legal business name], trading as Cat Boutique. Throughout the site, the terms “we”, “us”, and “our” refer to [legal business name], trading as Cat Boutique.

2. Eligibility and acceptable use

By using this website, you confirm that any information you provide is accurate and complete and that you will use the website only for lawful purposes.

You must not misuse this website, attempt to interfere with its operation, access it in an unauthorised manner, introduce malicious code, or use it in any way that could damage the website, its systems, or other users.

3. Product information and availability

We aim to ensure that product descriptions, images, prices, and other content on the website are accurate. However, we do not guarantee that all content is always complete, current, or error-free.

Products are subject to availability. We reserve the right to withdraw, amend, discontinue, or limit products at any time.

4. Orders

All orders are subject to acceptance and availability.

An order confirmation email acknowledges that we have received your order, but it does not mean that your order has been accepted. We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases involving suspected fraud, pricing errors, stock issues, product unavailability, or delivery limitations.

If we cannot accept your order after payment has been made, we will refund the amount paid in accordance with applicable law.

5. Prices and payment

All prices shown on the website are in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time before an order is accepted. Payment must be received in full before an order is processed and dispatched.

6. Shipping and delivery

Shipping and delivery information is set out separately in our Shipping Policy. Delivery timeframes are estimates only unless expressly stated otherwise.

7. Returns, refunds, and faulty goods

Your rights and our procedures relating to cancellations, returns, refunds, and faulty goods are set out in our Return Policy.

Nothing in these Terms and Conditions limits any mandatory rights you may have under applicable consumer law.

8. Intellectual property

All content on this website, including text, branding, graphics, logos, images, icons, design elements, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You must not copy, reproduce, distribute, publish, adapt, exploit, or otherwise use any content from this website without our prior written permission.

9. Third-party services and links

This website may contain links to third-party websites, tools, or services. We are not responsible for the content, policies, practices, or availability of third-party services.

10. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

Subject to that, we are not liable for indirect, incidental, special, or consequential losses arising from the use of this website or from delays, interruptions, or failures outside our reasonable control.

11. Events outside our reasonable control

We are not responsible for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including carrier disruption, customs delays, technical failures, internet outages, natural events, labour disputes, governmental action, or other unforeseen events.

12. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time by publishing a revised version on this website. The version in force at the time of your order will apply to that order.

13. Governing law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws of your country of residence apply and cannot lawfully be excluded.