Privacy policy

Last updated: 19.03.2026

This Privacy Policy describes how [legal business name], trading as Cat Boutique (“Cat Boutique”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Please read this Privacy Policy carefully. By using our website or placing an order, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who we are and how to contact us

For the purposes of applicable data protection law, [legal business name], trading as Cat Boutique, is the controller of your personal information.

Our contact details are:

Business name: [legal business name], trading as Cat Boutique
Email: [support email]
Postal address: [business address]

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us using the details above.

2. Personal information we collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact details
Your name, billing address, shipping address, email address, and telephone number.

Order and transaction information
Details of the products you purchase, order value, payment status, delivery details, refunds, returns, and other transaction-related information.

Payment information
Payment details needed to process your order. Payment information is typically processed securely by our payment providers and we do not store full card details ourselves.

Account information
If customer accounts are available and you create one, we may collect account-related information such as your login credentials and account preferences.

Communications
Information you provide when you contact us, including customer support messages, review submissions, and other correspondence.

Device and usage information
Information about how you access and use our website, such as IP address, browser type, device type, pages viewed, referring website, approximate location based on IP, and interactions with our website.

Marketing preferences
Your preferences relating to promotional emails or similar marketing communications, where applicable.

Cookie and similar technology data
Information collected through cookies, pixels, tags, scripts, or similar technologies, as explained further below.

3. How we collect your personal information

We may collect your personal information:

Directly from you
When you place an order, contact us, subscribe to marketing, submit a review, create an account if available, or otherwise provide information to us.

Automatically
When you browse or interact with our website, through cookies and similar technologies.

From service providers and partners
For example, from Shopify, payment providers, shipping providers, fraud-prevention providers, analytics providers, customer support tools, and other service providers that help us operate our store.

4. How we use your personal information and our lawful bases

We use your personal information for the following purposes:

To process and fulfil your orders
This includes taking payment, confirming your order, arranging shipment, providing tracking where available, handling returns, refunds, exchanges, and providing post-purchase support.
Lawful basis: performance of a contract.

To communicate with you
This includes responding to your questions, sending order updates, delivery notifications, and service-related messages.
Lawful basis: performance of a contract and, where appropriate, our legitimate interests in running our business efficiently.

To operate, improve, and secure our website and services
This includes troubleshooting, analytics, fraud prevention, risk monitoring, website administration, and improving our store experience.
Lawful basis: our legitimate interests in operating, protecting, and improving our business, and consent where required by law for non-essential cookies or similar technologies.

To comply with legal and regulatory obligations
This includes accounting, tax, record-keeping, consumer law compliance, and responding to lawful requests from authorities.
Lawful basis: compliance with legal obligations.

To send marketing communications
Where permitted by law, we may send promotional emails or similar messages about our products, offers, or store updates.
Lawful basis: consent where required by law, or our legitimate interests where permitted.

To establish, exercise, or defend legal claims
This includes protecting our rights, enforcing our terms, and resolving disputes.
Lawful basis: our legitimate interests and, where applicable, compliance with legal obligations.

5. How we disclose personal information

We may share your personal information with:

Shopify and store infrastructure providers
To host and operate our online store.

Payment providers
To process payments securely and prevent fraud.

Shipping, logistics, and fulfilment providers
To pack, dispatch, deliver, track orders, and handle delivery issues.

Technology and support providers
Such as website, analytics, customer support, fraud-prevention, email, and app providers that support our store operations.

Professional advisers
Such as legal, tax, accounting, insurance, or compliance advisers where reasonably necessary.

Authorities or regulators
Where required by law or where necessary to protect our legal rights or comply with legal obligations.

Business transfer parties
If our business is sold, merged, reorganised, or otherwise transferred, personal information may be disclosed as part of that transaction, subject to applicable law.

We do not sell your personal information for money.

6. Shopify

Our store is powered by Shopify. Shopify provides us with the e-commerce platform that enables us to offer our products and services to you. Shopify may process personal information to provide hosting, checkout, payments support, analytics, fraud prevention, and related services.

Where Shopify acts on our behalf as a processor or service provider, it processes customer data in accordance with its agreements and applicable law. Certain Shopify features may also involve Shopify handling data under its own privacy terms.

You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal Link.

7. Cookies and similar technologies

We use cookies and similar technologies on our website to help the store function, improve performance, remember preferences, understand website usage, and, where enabled, support analytics and marketing.

These technologies may include browser cookies, pixels, tags, scripts, local storage, and similar tools.

We may use the following categories:

Strictly necessary cookies
These are required for core website functions such as page navigation, shopping cart, checkout, security, fraud prevention, and network management. These do not generally require consent where they are strictly necessary for the service requested.

Preference cookies
These help remember settings such as language, region, or other store preferences.

Analytics cookies
These help us understand how visitors use the website so we can improve performance, usability, and the shopping experience.

Marketing or advertising cookies
Where used, these may help measure campaigns, show relevant ads, or limit repeated ads.

Where required by law, we request your consent before placing or using non-essential cookies or similar technologies. You can manage your preferences through our cookie banner or similar consent tool, where available. You can also manage cookies through your browser settings, although disabling certain cookies may affect site functionality.

Some third parties, including Shopify or third-party app providers, may also place cookies or similar technologies when their services are enabled on our store.

8. International transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored in, or accessed from countries outside your own country, including countries outside the United Kingdom and the European Economic Area.

Where we transfer personal information internationally, we take steps to ensure an appropriate level of protection in accordance with applicable law. Depending on the circumstances, this may include reliance on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

You may contact us if you would like more information about the safeguards used for international transfers.

9. How long we keep your personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide support, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

The retention period depends on the type of information and the reason we hold it. For example:

Order and transaction records may be retained for as long as needed for contractual, legal, tax, accounting, and dispute-resolution purposes.

Customer support communications may be retained for as long as needed to respond to your request and manage any related issue.

Marketing records may be retained until you unsubscribe, withdraw consent, or we no longer need them for that purpose.

Cookie-related data may be retained for the duration of the relevant cookie or similar technology, unless deleted earlier.

10. Your rights and choices

Depending on where you live and subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete personal information.
Delete your personal information in certain circumstances.
Restrict or object to certain processing.
Receive a copy of certain personal information in a portable format.
Withdraw consent where we rely on consent.
Opt out of marketing by using the unsubscribe link in our emails or by contacting us.

If you would like to exercise any of your rights, please contact us using the details in this Privacy Policy.

You also have the right to complain to the relevant data protection authority. If you are in the UK, this is generally the Information Commissioner’s Office (ICO).

11. Children’s data

Our website and services are not directed to children, and we do not knowingly collect personal information from children where this would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us and we will review the matter.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-party websites and services

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices, content, or security of third-party services, and we encourage you to review their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page and will apply from the date shown at the top of the policy.

15. Contact

If you have any questions, requests, or complaints relating to this Privacy Policy or your personal information, please contact:

[legal business name]
Trading as Cat Boutique
Email: [support email]
Address: [business address]
UK representative (if required): [UK representative details]