Shipping policy

Last updated: 19.03.2026

IMPORTANT NOTICE FOR UK ORDERS ABOVE £135

Orders above £135 may be subject to import duties, taxes, and/or carrier handling fees upon delivery.

To reduce the chance of additional charges, we recommend keeping your order value below £135 or placing separate orders where appropriate.

Please see section 5. Orders above £135 below for more information.

We ship to the United Kingdom. Delivery availability and any product-specific shipping information are shown on the relevant product pages.

1. Processing and delivery times

Orders are processed after payment confirmation.

Our standard delivery timeframe is 7 to 12 business days. In some cases, delivery may take up to 15 business days due to carrier delays, customs processing, seasonal demand, or other factors outside our reasonable control.

2. Tracking

Tracking information is provided where available once an order has been dispatched. Tracking updates may take time to appear after shipment.

3. Delivery delays

Delivery estimates are provided in good faith but are not guaranteed. If your order is materially delayed or appears to be lost in transit, please contact us and we will investigate with the relevant carrier.

4. Incorrect delivery details

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete. We are not responsible for delivery issues caused by incorrect or incomplete address information submitted by the customer.

5. Orders above £135

For orders shipped to the United Kingdom with a consignment value above £135, additional import charges may apply. Depending on the shipping method, customs treatment, and carrier handling process, the recipient may be asked to pay import duties, taxes, or carrier handling or clearance fees before delivery or upon collection.

These charges, where applicable, are determined by customs authorities and/or the delivery carrier and may not always be included in the checkout total for higher-value consignments.

To reduce the chance of additional charges, customers may place separate orders or keep the consignment value below £135 where appropriate.