— Hassle-free returns

14-Day
Return Policy

If your cat isn't delighted — or you simply change your mind — we make returns effortless within 14 days of delivery.

Start a Return

Our returns portal is on its way.

We're putting the finishing touches on a self-service returns portal. In the meantime, to start a return within your 14-day window, simply email us with your order number and we'll handle it personally.

Email support@cat-boutique.com →

— Policy details

What is the return window?

14 days from the date of delivery. Items must be unused and in their original condition.

How long does a refund take?

Refunds are processed within 5–7 business days of receiving your return. Bank processing may add 2–3 additional days.

What if my item arrived damaged?

Contact us immediately at support@cat-boutique.com with photos and your order number. We'll arrange a replacement or full refund at no cost to you.

Are any items non-returnable?

Personalised or custom-made items cannot be returned unless faulty. Items showing signs of use are not eligible for a full refund.

— Need help?

We're here for you.

If you have any trouble with your return, our team will sort it personally.