— Hassle-free returns
14-Day
Return Policy
If your cat isn’t delighted — or you simply change your mind — we make returns effortless within 14 days of delivery.
Already started a return, or want delivery status? Track your order.
Lost your order number? Contact our concierge.
— Policy details
What is the return window?
14 days from the date of delivery. Items must be unused and in their original condition.
How long does a refund take?
Refunds are processed within 5–7 business days of receiving your return. Bank processing may add 2–3 additional days.
What if my item arrived damaged or faulty?
Start a return above and select 'Arrived damaged or faulty' with a photo. Faulty items are always covered at no cost to you — and we'll often arrange a replacement or refund without asking you to send the item back.
Who pays for return shipping?
For a change-of-mind return we send you a prepaid label and deduct its cost from your refund — you see the exact amount and confirm it before we book it. For anything that is our fault — damaged, faulty, wrong, or not as described — we cover it.
Are any items non-returnable?
Personalised or custom-made items cannot be returned unless faulty. Items showing signs of use are not eligible for a full refund.
We’re here for you.
If you have any trouble with your return, our team will sort it personally.
Contact our concierge